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Hear From Our Happy Customers

    "So grateful to them!"
    I needed help, and Custom Engineering got to me fast and saved the day. Nick, the technician, was great. He was personable and intelligent and he got my repair done super fast. Thanks, Custom Engineering!
    - James T.
    "I don't know what I do without this company!"
    Chaz did an amazing job - straightforward and very helpful. Jason and Trey set up the furnace a week ago, and it runs amazingly! It's nice to stay warm again. They just repaired and replaced my bathroom exhaust fan, too. Thank you again!
    - Cesily W.
    "Custom Engineering took care of us right away!"
    Our initial call was after hours and not an emergency. We received a call first thing the next morning, and they came out within a few hours. Both gentlemen were very professional and knowledgeable, and were able to repair our furnace right then and there.
    - Reid K.
    "They have been an excellent company to work with."
    Always courteous & competent. They installed a new furnace, AC, garage gas heater, and ran a gas line into our laundry room. They stayed on the job until all was completed and we were extremely satisfied.
    - Terrance V.
    "10/10 Service!"
    Had Customer Engineering come out to my restaurant to diagnose my furnace and walk-in freezer. Brandon and Skylar, the techs, were amazing. Extremely friendly and knowledgeable. I will be using them for all my HVAC needs moving forward.
    - Taylor A.
    "This business is the best!"
    We bought our kitchen hood system from them, which they also installed (no small task). They are dependable, efficient, and do great work. Prices are what I would expect for the job. Don't hesitate to hire them.
    - Marinell S.
    "Nick was fantastic!"
    He got our furnace up and running again very quickly (on a Saturday!). Very personable and professional! We will definitely be using Custom Engineering Heating & Cooling again - thank you!
    - Krista W.
    "My experience with the company was great!"
    Chaz went above and beyond! He fixed my main house furnace and also advised me on my ceiling-mounted furnace in my back building. Thank you for your quick response. I will use you again!
    - Ann K.
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BE COMFORTABLE IN EVERY SEASON Check Out Our Preventative Maintenance Programs

With regular tune-ups, special discounts, and priority service, our programs will keep your equipment in quality shape year-round.

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Ask the Experts

Common Answers To Your Questions

Curious about heating and cooling? Our Custom Engineering team has you covered. Browse through common questions and find expert advice straight from our pros.

  • What is a Heat Pump?
    Heat pumps are a great solution for your home comfort system because they work to provide both heating and cooling. Heat pumps have SEER ratings like air conditioners and Heating Seasonal Performance Factor (HSPF) ratings for measuring heating efficiency. Higher SEER and HSPF ratings mean greater energy savings.

    Heat pumps are a very efficient alternative to electric heat. A heat pump works the same as an air conditioner in the summer, but it runs in reverse in the winter to heat your home. The system will be matched with a backup heating source, most often electric heat, for those cold winter days.
  • What if I smell gas?
    Propane (LP) gas: You have this type if your gas comes from a tank located outside close to your house. Propane is stored as a liquid under pressure in tanks and cylinders. In most residential applications, propane is used as a vapor. When liquid propane changes into a gas vapor, it expands in volume. This means that even a small leak of liquid propane can result in a much larger quantity of propane vapor, which can be especially dangerous in a confined space. A chemical odorant has been added to propane to give it a distinct smell. Learn to identify this odor. Propane gas is heavier than air, so it will sink to the floor and spread. To check for the presence of propane, carefully smell all over a room, especially in low spots.
    If you smell propane (LP) gas:
    • Exit your home immediately.
    • Propane gas can ignite easily. Do not light a match, start an engine, use a cell phone, or do anything that may create a spark.
    • From a safe area, contact your propane supplier and call 911.
    • If you can, shut the propane gas supply off at the tank.
    • Stay away from your home until you've been told that it is safe to return.

    Natural gas: You have this type if you have a gas meter and pay a natural gas supplier or utility. A chemical odorant has been added to natural gas to give it a distinct smell. Learn to identify this odor.
    If you smell natural gas:
    • Exit your home immediately.
    • Do not light a match, start an engine, use a cell phone, or do anything that may create a spark.
    • From a safe area, contact your gas company or call 911.
    • If you are able, turn the gas off at the meter.
    • Stay away from your home until you've been told that it is safe to return
  • What does SEER, AFUE, and HSPF ratings mean to me?
    SEER, AFUE, and HSPF are all measures of energy efficiency. Air conditioners may look similar, but their Seasonal Energy Efficiency Rating (SEER) can vary widely. Higher SEER numbers save more money spent on electricity. A 13 SEER air conditioner, the EPA "current minimum standard", uses 23% less energy than a 10 SEER unit (EPA standard up until Jan. 2006). Even though 13 SEER is the minimum efficiency available, we currently offer a line of air conditioners that start at 13 SEER and go all the way up to 21 SEER. Higher SEER air conditioners can significantly reduce your electric bill depending on your average usage.

    Heat pumps have SEER ratings like air conditioners and Heating Seasonal Performance Factor (HSPF) ratings for measuring heating efficiency. Higher HSPF ratings mean greater energy savings. The HSPF scale range is 7.5 to 13.0.

    Today's new high-efficiency furnaces can save up to 50% in operating costs over a ten-year-old furnace. Many 1990 and earlier model furnaces have Annual Fuel Utilization Efficiency (AFUE) ratings of 65% or less. The minimum AFUE-rated furnace that can be sold in the United States as of May 1, 2013, is 80% in southern states and 90% in northern states.

    Our current product offering starts at this minimum AFUE rating and goes all the way to a very efficient 98.3% AFUE rating. Higher AFUE-rated furnaces can significantly reduce your gas bill depending on your average usage.
  • Why should I switch to a high efficiency air filter?
    Proper air filtration is just as important to your heating and cooling system's health as it is to your family's health. Without proper filtration, dust and dirt can build up on your system, impacting operation and efficiency. A high-efficiency filter will remove more dust, dirt, pollen, mold, and other particles from the air. If you suffer from allergies or other respiratory problems, you should strongly consider a high-efficiency filter. No matter what type of filter you have, make sure you change it regularly.

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